Shipping Policy

Shipping

Orders are shipped from Canada to destinations around the world.

Shipping rates and available delivery options are calculated at checkout based on your location, order, and the shipping services available for your destination.

Most orders are shipped using Canada Post. Depending on the destination, package size, and available rates, I may use another carrier when it offers a more suitable shipping option.

Processing Time

Orders are typically processed within 3–5 business days.

Processing time allows me to carefully prepare, package, and ship your order. During busy periods or product launches, processing may take a little longer.

Delivery Times

Delivery times are estimates and depend on the shipping service selected at checkout, your destination, and circumstances outside of my control.

Once your order has been handed to the carrier, delays may occur due to weather, customs, holidays, service disruptions, or other postal or carrier issues.

For the most accurate delivery estimate, please refer to the shipping options presented at checkout.

Tracking

Where tracking is included with the selected shipping service, tracking information will be provided once your order has shipped.

Please note that tracking updates may take some time to appear after the package has been accepted by the carrier.

International Orders

International orders may be subject to customs duties, taxes, brokerage fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping price unless explicitly stated at checkout.

Customs processing may also cause delays beyond the estimated delivery time.

Packaging

Every order is packaged carefully to help protect your items during transit. Packaging may vary depending on the size, type, and quantity of products ordered.

Lost or Delayed Orders

If your order appears to be significantly delayed or lost, please contact me and I’ll do my best to help.

For tracked shipments, I may ask you to check the tracking information or contact the carrier directly. Delivery investigations may need to be initiated with the carrier before a resolution can be provided.

Damaged Orders

If your order arrives damaged, please contact me within 5 days of delivery with your order number and photos of the damaged item and packaging.

I’ll work with you to find an appropriate solution.

Shipping Questions

If you have questions about shipping before placing an order, feel free to reach out at your business email.