Refund policy

Returns & Exchanges

I want you to feel happy with your purchase. If you’re not completely satisfied with an eligible item, you may request a return within 14 days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging where applicable.

Please contact me at your business email before sending anything back so I can provide return instructions.

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Non-Returnable Items

The following items are not eligible for return:

  • Original artwork
  • Custom or personalized items
  • Digital products
  • Items that have been used, altered, or damaged after delivery

Sale items may also be final sale where this is clearly stated on the product listing.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact me within 5 days of delivery.

Please include your order number and clear photos of the item and packaging. I’ll review the issue and arrange an appropriate solution, which may include a replacement or refund.

Refunds

Once a returned item has been received and inspected, I’ll let you know whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your payment provider to process the refund.

Original shipping charges, where applicable, are generally non-refundable unless the return is due to an error on my part or the item arrived damaged or defective.

European Union Customers

Customers in the European Union may have additional rights under applicable consumer protection laws, including a 14-day right of withdrawal for eligible purchases. These rights may not apply to certain products, including personalized or custom-made items.

Nothing in this policy is intended to limit any mandatory consumer rights that apply to you under the laws of your country.

Questions

If you have any questions about returns or an item you’re considering purchasing, please get in touch before placing your order.